An analysis of potential performance improvement in Freetown’s water utility using the AquaRating system

A Paper by A. Swarray, A. Bangura & M. Dillon (Sierra Leone)

Presented at the 40th WEDC International Conference, Loughborough, UK, 2017

LOCAL ACTION WITH INTERNATIONAL COOPERATION TO IMPROVE AND SUSTAIN WATER, SANITATION AND HYGIENE SERVICES

An analysis of potential performance improvement in Freetown’s water utility using the AquaRating system

The water utility serving the capital of Sierra Leone, Guma Valley Water Company (GVWC) faces significant challenges delivering sustainable services. To determine the potential scope within GVWC for performance improvement and to identify areas of focus for the planned investment from international partners the AquaRating (AR) system was used for the first time in Africa. The final AR score of 9.62 has underscored the challenges GVWC is presently facing in the management and delivery of quality services. However, analysis at thematic and sub-thematic levels have highlighted some positive practices in corporate governance and stressed other areas, such as customer care and water treatment processes, where efforts should be focused over the next three years. Additionally, the AR results provide an objective baseline to measure improvements over time while GVWC aims to reach the global benchmark of what a ‘well performing’ utility does.

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One thought on “An analysis of potential performance improvement in Freetown’s water utility using the AquaRating system

  • September 15, 2017 at 4:15 pm
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    The Article or study is good.

    But

    Why did A. Bangura one of the Authors of the article or so not use the the SLIE title of Ing. and or use use the suffix of MSLIE relatating to SLIE? Just curious….

    Also why did did the Authors not have one of the Engineers of GVWC (SLIE Members) as an Author of the publication since GVWC collaborated and facilitated the study to be done on their Institution?

    In my opinion SLIE should be mind mindful of such non-recognizition of SLIE on its website.

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